HOMEOWNERS 

Specialising in the factoring of property with shared common ownership responsibilities, our portfolio spans both commercial and residential  property 

Our experienced property factoring teams are on hand to assist our customers with all aspects of common property ownership including repair, maintenance, gardening, security and cleaning.

At  cub international our customers have access to a dedicated property factoring team who are available to assist with the following:

We would recommend that any matters requiring immediate attention should be notified to us as soon as possible.

Upon notification our factoring team will consider the best means by which to deal with the repair/defect reported and instruct the appropriate contractor, on behalf of the homeowners, accordingly. Where access or further information is required the appointed contractor will make contact with the homeowner who reported matters in advance of attending the property.

We aim to report routine matters, intimated within office hours, to an appropriate contractor within two working days of the report. Matters requiring a quotation or inspection will be reported to an appropriate contractor within 3 working days of the report. Emergency defects will of course be passed to a contractor immediately upon receipt and where such matters occur outwith our office hours, please refer to our Emergency Contacts page or, at your discretion, contact the emergency services direct.

Should any customer have a general question on the facilitation of maintenance repairs please contact us.

Common fees and services policy

We consider that a fair and effective debt recovery procedure is an essential element of the Core Factoring Services we provide for our customers.

Every homeowner should be aware that they share a financial responsibility with their fellow homeowners to the extent that failure to meet their common charges invoices will reduce the float held for the property which in turn could compromise the proper maintenance, repair and servicing of the property and potentially put buildings involved, at risk.

To help protect the homeowner against the depletion of the float and the negative consequences which can follow from this, we have in place a strict debt recovery procedure which operates as follows:-

Following issue, each common charges invoice is due for immediate payment.

28 days from the date of issue, if any invoice remains outstanding a Notice, warning of possible court action unless payment is received within a further 7 days, is issued. If the debt remains unpaid, the matter is passed to legal agents on behalf of all homeowners, with instructions to contact the debtor to confirm that they have received instructions from cub international Management Services to recover outstanding common charges.

Debtors still have the opportunity at this point to make settlement and avoid court action and are urged to do so. They are also advised that under certain conditions Management Services may be able to agree settlement by reasonable installments. At this stage of the process, an administration fee, currently €25, is charged to the defaulting homeowner for the additional administration involved in the recovery of their debt.

If no response or payment is forthcoming, a Notice of Court Proceedings is issued by the legal agents to the debtor and a further administration fee, currently €25, is charged to the defaulting homeowner for the additional administration involved in the recovery of their debt.

The case is then referred to court and a decree for payment, including all expenses, sought against the defaulter. Depending on individual circumstances, further diligence may follow with associated legal costs.

With any debt, consideration will also be given to the recording of a Notice of Potential Liability for Costs against the title of the defaulter’s property. This provides a degree of security that the debt will be met in the event of a sale of the property and is a process we often implement in the interest of the homeowners collectively where the proper maintenance, repair, servicing and/or insurance of the common property is being compromised by an individual homeowner’s debt.

There is a financial consideration involved in this legal process and an overall administration fee, currently €120 is charged to the defaulter’s account where it is considered necessary to take this step.

Our Core Factoring Services include liaising with legal agents, preparing documentation and, where necessary, attending court when seeking recovery of a debt on behalf of all homeowners. No additional fee is charged for our role in this and any legal fees incurred in this process will be added to the defaulter’s debt and included in the court action.

In extreme cases, where a debt, either singular or collective, has the potential to impact, or is impacting, on our service delivery we will notify all homeowners accordingly.

NB – If any homeowner is in dispute with any element of the common charges invoice, it is imperative, in view of the above procedures, that the homeowner intimates specific details of the dispute to us. We will endeavour to resolve any such dispute as soon as practicable after notification.

Where a dispute relates to a specific element of a common charges invoice, the charges relating to the items not in dispute must be paid.

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International customer support

We are involved, engaged and driven to serve our customers, where ever they maybe, homeowners are able to make payments, request key holding services, property checks/repairs and service from abroad. To the best of our abilities. We go above and beyond what is required. We approach every situation with a consultative mindset and offer solutions to meet our clients needs.

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©2017 by Cub International

CUB INTERNATIONAL LTD 

Cub International is an international consultancy firm. Established in the UK as a private partnership in 2009.

We have enjoyed steady growth year on year and currently maintain a presence in the UK, (reg. head office) Spain, (EURO Office) and Morocco (MENA regional office) .

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